100% Satisfaction Guarantee
Spa Mobile stands behind every session. If your first massage doesn't meet your expectations, we'll book you a complimentary follow-up with a senior therapist — no questions, no friction, no charge.
How our guarantee works
- Try us once. Book your first in-home massage at any tier — relaxation, therapeutic, deep tissue, prenatal, sports, or specialty.
- Tell us within 24 hours. If anything was off — the therapist's pressure, the energy, the timing — let us know by email or phone within one day of the session.
- Free senior follow-up. We'll book you a complimentary session with one of our most experienced therapists. No charge, no awkwardness, no questions you have to defend.
Why we offer this
Massage is personal. Your first session with a new therapist is part conversation, part touch, part trust — and it's reasonable for it not to land perfectly the first time. Most spas would charge you full price and shrug. We don't think that's fair.
Our guarantee exists so you can try us once with zero risk — and so we have skin in the game to send you a therapist whose work matches your needs the first time.
What's NOT covered
The guarantee covers genuine first-session quality concerns. It does not cover scheduling changes you cancel last-minute, requests for refunds without a quality issue, or sessions where you didn't communicate your needs to the therapist during the appointment.
Trust signals
10+ years operating in Greater Montreal. 200+ five-star reviews. Every therapist FQM-certified, insured, and background-checked. Risk-free first session. Clear pricing in CAD with taxes included.